Frequently Asked Questions - Sensory Floor Decals

UPDATED JULY, 2020:  Please note that all orders received at this time will be fulfilled & shipped within 2-3 working days.  Due to high volume of orders, we will notify you immediately of any delays.

The shipping companies are also swamped and delayed.  For these reasons, we want to set the right expectation for you.  It may take up 3-5 days to receive within Canada and up to 10 days in the USA. 

We ship from Ontario, Canada so also take that into consideration when placing your order.  

You will receive an email as soon as your order is shipped. 

We ship all our orders through regular mail, in order to provide the best pricing to our customers. 

Free shipping is applied to all orders over $35 CAD/$50 USD.  A flat fee of $5 CAD/USD will be charged for all orders below the minimum free shipping requirement. 

Our decals can be applied on all type of flooring EXCEPT carpet and hardwood floor.   
Carpet – They will not adhere well to the carpet.  
Hardwood Floors – There is a risk that the adhesive may pull some of the varnish when you remove it.  

Yes, you may softly wash your floors with a soft cleaner.  Do not SCRUB or use any harsh chemicals as it may affect the decal. 
We would recommend to not flood the decal area with water as it may reduce the life of the decal.  

Yes you can apply them in high traffic areas but please note that shoes may have sand, dust, or even rocks stuck underneath them and it may damage the decals.  For this reason, we suggest that you apply 2-3 coats of wax over the decals to preserve them better.  Please note that the application of wax isn’t necessary, but a recommendation.  Some may want to change the paths every month or 2 therefore a wax may not be needed.

They are indeed repositionable.  They can also be reusable, depending on length of use, application, etc.  There are many factors that will determine IF they can be reused (the shape of the decal, how long its been applied for, how its peeled off).  Ultra care is required when pulling them off if you wish to reuse them. 

In all honesty, this is a tough question as all environments will differ.  If they are well maintained and you follow maintenance instructions, they may last you months.   We’ve tested them on various flooring for over 2 months and they were in perfect shape, even in a home hallway. 

But keep in mind – the results will vary with the type of flooring, the level of traffic and the environment (humidity, temperature, etc). 

We have tested our decals on various flooring for over 30 days and when removed there was no residue or damage (even on walls – these aren’t made for walls but we tested them anyways!).   PLEASE NOTE:  the longer you leave the decals, the stronger the adhesive gets so it may leave a residue behind.

Our decals are slip resistant.  PLEASE NOTE:  if the decals get covered with water or snow, they may get slippery as with any other surface.

We will be launching new designs on a monthly basis.  If you are on our waiting list, we will notify you via email. 

If we have enough interest, we will be providing a monthly membership option where you would receive one new path every month at a low cost.   

Because of the current situation with COVID, we do not accept any returns.  We will replace the product at no charge for reasonable issues or problems. Please contact us so we can review your request accordingly.   Your satisfaction is our priority!